Random thoughts from an unusual company

How To Make Installing Connections 4 Impossible or IBM What Were You Thinking?

Gabriella Davis  10 September 2012 18:29:31
Tonight I decided to upgrade one of our servers to Connections 4.  I was involved in the beta but this server is still 3.0.1.1 so I start at the beginning, with the system requirements. What I want to know first is "should I upgrade Websphere".  Simple enough you'd think.  Start with a search for IBM Connections 4 System Requirements gives me this link

That's OK but it has a link to "requirements by type - software" - perfect that's what I want.  

Go take a look - anyone see the problem?  Yes that's right, I can only find out what version of WAS I need by clicking on the TINY LITTLE "I" icon to the right of each line.  That brings me another popup showing that I need 7.0.0.21.  

OK let's list the ways in which this is horirble

1. I am supposed to work out that the "i" has the detailed fixpack info
2. I have to click on an "i" for every single product to find out what its fixpack is
3. I then have to write down each product fixpack because that popup won't stay up
4. If things change I HAVE NO WAY OF KNOWING other than going in and clicking on every single little tiny "i" icon again
5. I can't print it.  How can I create a checklist for myself if I can't print it
6. Oh Look - there's an icon at the top to get a PDF.  Well done IBM, at least there's a PDF, I'll just grab that.. no hang on.. here's the PDF

GENIUS! The sound you hear is me banging my head on the table repeatedly.

Image:How To Make Installing Connections 4 Impossible or IBM What Were You Thinking?
Comments

1Christoph Stoettner  10/09/2012 19:18:56  How To Make Installing Connections 4 Impossible or IBM What Were You Thinking?

Yes, the page is horrible! Twittered the same experience last saturday when i checked the requirements. 3 clicks for each product to get the version.

I would prefer the old table.

And i think the funniest point on the page is the pdf link, because i get only the main points without version infos at all.

Regards

Christoph

2Andrew Welch  11/09/2012 01:14:01  How To Make Installing Connections 4 Impossible or IBM What Were You Thinking?

Did you see this page?

{ Link }

It lists the WebSphere required fix packs and standalone fixes, and I also believe you can download it as a PDF. There are similar pages for other platforms.

Cheers,

Andrew

3Gabriella Davis  11/09/2012 01:48:13  How To Make Installing Connections 4 Impossible or IBM What Were You Thinking?

Yes I saw they have a table for every OS and sub product. How is any of that as useful as this

{ Link }

It is a perfect example of throwing away usability in favour of design.

4Chris Hudson  11/09/2012 09:18:29  How To Make Installing Connections 4 Impossible or IBM What Were You Thinking?

It seems that whoever designed that page has forgotten to think.

"All the problems of the world could be settled easily if men were only willing to think. The trouble is that men very often resort to all sorts of devices in order not to think, because thinking is such hard work" - Thomas J. Watson - IBM President (1874 - 1956)

5Darren Duke  11/09/2012 12:32:22  How To Make Installing Connections 4 Impossible or IBM What Were You Thinking?

Maybe this is what "responsive web design" is all about....it "responds" to you clicking little bubbles :)